Terms and Conditions

Terms and Conditions

1. Parties 

We/us” means “Talking Drums Travel”

The Tour” means any tour, activity, accommodation, organised or advertised by us.

You” means the person who made the booking, who is named on the booking, and includes on whose behalf you have booked for and agreed to the below Terms and Conditions.

Supplier” means any company or person providing goods or services as part of the Travel Adventure. 

Cost” or "Pricemeans the total cost or price of the Travel Adventure.

2. Overview

These terms and conditions govern the contract between you and us to the exclusion of all other terms and conditions save for those implied by law, and no variation to these terms and conditions shall be valid unless in writing and signed by you and the company director.

3. Formation of a contract

No contract shall arise between you and us, until we have received the deposit payable and we have sent to you written confirmation (this can be in the form of an email) of our acceptance of your booking.

4. Your details

For us to confirm your Travel Adventure arrangements, you must provide all requested details at the time of booking and when requested. Necessary details include but are not limited to: full name as per passport, date of birth, nationality, passport number, passport issue and expiry date and any pre-existing medical conditions you have which may affect your ability to complete your travel arrangements. All travellers must be at least 18 years old at the time of travel.

There is no upper age limit, however some of the Travel Adventures can be physically demanding and you must ensure that you are suitably fit to allow full participation.

5. Third Party Supplier and Waiver 

Due to the nature of some of our trips, in addition to these terms and conditions, you may be required to sign and submit a separate waiver, different terms and/ or a release form to a third-party supplier who is helping to run your Travel Adventure. To the extent there are any inconsistencies between the terms of these terms and conditions and the supplemental waiver, the terms of these terms and conditions shall prevail, and supersede any supplemental waiver. We reserve the right to deny participation to you, if you have not signed a waiver.

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7. Acceptance of Booking and Final Payments

If we accept your booking, we will issue you with a booking confirmation email.  A contract will exist between you and us from the date we issue the confirmation. Please refer to your booking confirmation for details regarding final payments, if you have not made a full payment at the time of booking. Payment of the balance of the trip price is due 8 weeks before the tour start date. If this balance is not paid on or before the due date, we reserve the right to treat your booking as cancelled and your deposit will be forfeited.

8. Cancellation 

8a. Cancellation by you:

You may cancel your booking within a period of 14 days after the initial deposit, however the initial deposit is non-refundable. After 14 days, but before 8 weeks of the start of the tour, you may cancel your booking and receive a refund of the cost minus the non-refundable deposit,

However if you book within 6 weeks to the start of the tour, you will be required to pay the full cost, and will have 7 days to cancel. You will receive a refund of the cost minus the non-refundable deposit.

All cancellations must be made in writing in the name of the person on the booking. 

8b. Cancellation by us:

If we have to cancel your trip, we will tell you as soon as possible and if there is time to do so before departure, we will offer you a full refund.

We may cancel the event or any part of it:

  • for safety reasons if we or our supplier(s) regard adverse weather conditions or other safety concerns as unacceptable and which cannot reasonably be overcome;

  • if we reasonably believe that you may cause harm or damage to our reputation or to the reputation of our suppliers or to property belonging to our suppliers;

  • if a supplier or suppliers are unable to host the Travel Adventure for any reason;

  • if changes you wish to make to the booking mean it is uneconomical or impractical to hold the Travel Adventure

9. Inclusions

The price of your Travel Adventure includes:

  • accommodation and breakfast

  • welcome and leaving dinners

  • internal flights and destination country airport transfers

  • transport to activities

  • advertised activities and tours (excluding beach/water activities).

 

All pre-booked activities and tours are based on availability and subject to change. ​

The cost excludes international flights, food and drink (except breakfast, all meals on Safari, welcome and leaving dinners), tips and gratuities.

10. Exclusions

The price of your Travel Adventure does not include:

  • international flights, home country airport transfers 

  • taxes and excess baggage

  • food and drink, other than those specified

  • visa and passport fees

  • inoculations and medications

  • travel insurance 

  • tips and gratuities

  • optional activities (such as beach/water activities) and all personal expenses.